Refund Policy
Updated · 17 September 2026
180 days from the day you paid. Six months. Empty bottles accepted. It starts with one email to [email protected].
The terms
Every DigestFlow order placed through the official checkout is covered by a 180-day money-back guarantee. The clock starts on your purchase date rather than on delivery, so check your order confirmation email for the exact day. Inside the window, dissatisfaction of any kind entitles you to the purchase price back.
Six months is roughly triple the norm for this category, and it means no package on offer outlives it — even six bottles finishes at day 180, the same moment the window closes.
Claiming it
- Email [email protected] inside the 180 days with your order number and the address used at checkout.
- Wait for the return authorisation and the address to post to. Parcels arriving unannounced are genuinely difficult to match to an order, so do not send before you have it.
- Post the bottles, empties included. Use a tracked service and hold the receipt until the money lands.
- Refund issued to your original payment method, usually within 5 business days of the return arriving.
What is and is not covered
| Item | Refundable |
|---|---|
| Purchase price of the product | Yes, in full |
| The $9.99 shipping on the 2-bottle package | No |
| Postage you pay to return the bottles | No |
The three and six bottle packages ship free, so no shipping charge exists to deduct from those.
Timing once it is issued
Within 5 business days of receipt at our end. After that it follows your bank's schedule — typically a further 3 to 10 business days, occasionally longer on an international card. If a fortnight passes with nothing showing, tell us and we will hand you the transaction reference.
If the order itself went wrong
Damaged or incorrect on arrival: a photograph within 7 days gets it replaced or refunded in full, shipping included, with nothing to return.
Tracking says delivered, nothing came: neighbours and the local depot first — that resolves it more often than not. Failing that, write to us and we open an investigation with the carrier.
Outside the guarantee
- Requests made after day 180.
- Product bought from a marketplace listing or reseller instead of the official checkout — that seller's policy applies.
- Returns sent without an authorisation, which we may be unable to identify or credit.
Cancelling before it ships
Email quickly. Orders join the fulfilment queue within hours, but anything not yet dispatched is cancelled and refunded in full, shipping included.
Contact
[email protected] · DigestFlow Customer Care, 8 The Green, Suite 17431, Dover, DE 19901, United States. Replies go out inside one business day, Monday through Friday.